1. Who we are
Strongaiforce (ABN 83 274 156 902) of 167 Kingsgrove Rd, Kingsgrove NSW 2208, Australia, is the organisation responsible for your personal information. Contact our Privacy Officer at writetous@strongaiforce.world or +61 2 9554 9477.
2. Scope
This policy applies to personal information collected through strongaiforce.world, our contact forms, email and phone communications, guide purchases, and workshop bookings. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
3. Information we collect
- Identity: name
- Contact: email, phone, postal address when provided
- Transaction: purchase history, payment references (we do not store full card numbers)
- Communication: messages sent via our contact form or email
- Technical: IP address, browser type, device information, pages visited
- Preferences: cookie consent choices stored in your browser
4. How we collect information
We collect information directly from you when you fill in forms, make a purchase, subscribe to updates, or contact us. We may also collect limited technical data automatically through cookies and analytics tools (only with your consent for non-essential cookies).
5. Why we collect and use information
- To respond to enquiries and provide our guide and workshop services
- To process orders and manage subscriptions
- To improve our website and customer experience
- To comply with legal obligations (tax, consumer law, record-keeping)
- To send service-related communications you have requested
6. Direct marketing and the Spam Act
We only send promotional emails or SMS messages with your express or inferred consent, in accordance with the Spam Act 2003 (Cth). Every marketing message includes an unsubscribe option. You may opt out at any time without affecting transactional communications about your orders.
7. Disclosure to third parties
We do not sell personal information. We may share data with:
- Payment processors to complete transactions
- Email and hosting providers who store data on our behalf under contractual obligations
- Analytics providers (only where you have consented to analytics cookies)
- Government authorities when required by law
Some providers may store data overseas. Where we disclose information outside Australia, we take reasonable steps to ensure recipients comply with APP 8 requirements.
8. Data security
We use HTTPS encryption, access controls, secure password policies, and staff training to protect your information. No method of transmission over the internet is completely secure; we review our practices regularly and report eligible data breaches under the Notifiable Data Breaches (NDB) scheme.
9. Data retention
- Contact enquiries: up to 24 months
- Customer and transaction records: 7 years (tax and accounting requirements)
- Technical logs: up to 12 months
- Cookie preferences: until you clear browser storage
10. Your rights
Under the Privacy Act, you may:
- Request access to personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Make a complaint about how we handle your information
We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or via oaic.gov.au.
11. Overseas visitors and GDPR
While our primary audience is Australia, visitors from the European Economic Area may have additional rights under the GDPR. Contact us to exercise those rights. Our Australian Privacy Principles remain the baseline for all users.
12. Children
Our services are directed at adults. We do not knowingly collect personal information from children under 15 without parental consent.
13. Changes
We may update this policy from time to time. The current version will always be published on this page with the revision date.